LaundryEZ Terms Of Service

REV. 07/15/2021

 

Customer shall be known as the person placing the order with LaundryEZ

Customers agree that they have the legal right to submit property for processing, when placing an order for service with LaundryEZ.

By ordering service, the customer agrees to these Terms Of Service.

WEBSITE CONTENT 

In the event there are any errors on the website, LaundryEZ  agrees to modify any billing, one time per customer with a limit of $5. In the event that an error in pricing is found. 

 

LaundryEZ does not advertise for, nor endorses the products used to process our customers' laundry. Any images used are for display only with the purpose of recognition of the products to our customers. 

LaundryEZ reserves the exclusive right to determine the interpretation of the content of the website. 

 

LaundryEZ order forms and Terms Of Service are to be considered part of the LaundryEZ website.

 

LOGISTICS

LaundryEZ strives to safely maintain on time pick up and deliveries. In the event that a timely pick up or delivery is not met, LaundryEZ is under no obligation to compensate or refund the customer. 

Customers agree to have their order ready for pick up at the scheduled time of pick up.

 

In the event a customer requests a change to their pick up / delivery time, and LaundryEZ has already started traveling to the pick up / delivery location, a fee of $25 will be charged to the customer. This fee will be collected via a click to pay invoice that will be sent to the customer via email and SMS. The Customer agrees that this invoice must be paid prior to the Customers order being returned. 

In the event a customer orders service, and no order is picked up by LaundryEZ at the scheduled time of pick up, If the customer requests a refund, for services not provided, a fee of $25 will be deducted from the refund amount. All requests for a refund must be made via email, and sent to info@laundryez.com . All refund requests must be made within 5 days of the scheduled pick up date.

 

Customers must provide LaundryEZ with a gate code (when applicable) / access to the pick up / delivery location , or the customer agrees to readily and quickly respond to the LaundryEZ driver's request by phone or text with the needed information to make access to the customer's pick up / delivery address. Customer understands and agrees that the driver will only wait for no more than 10 minutes for the customer to respond. In the event that a customer does not provide LaundryEZ with this information, LaundryEZ reserves the right to cancel the customer's pick up. If the customer requests a refund, for services not provided, a fee of $25 will be deducted from the refund amount. All requests for a refund must be made via email, and sent to info@laundryez.com . All refund requests must be made within 5 days of the scheduled pick up date.

 

In the event the customer requests the assistance of LaundryEZ to gather and bag the customer's order inside the home / domicile, a fee of $25 will be added to the customer's invoice. This fee will be collected via a click to pay invoice that will be sent to the customer via email and SMS. The Customer agrees that this invoice must be paid prior to the Customers order being returned. 

ALL orders must be submitted to LaundryEZ in a LaundryEZ bag purchased by the customer, from LaundryEZ. 

In the event the customer elects to upgrade their service to same day or expedited service, a fee of $30 will be charged to the customer. This fee will be collected via a click to pay invoice that will be sent to the customer via email and SMS. The Customer agrees that this invoice must be paid prior to the Customers order being returned.  If the customer fails to pay this invoice, and the order is not delivered by the time scheduled by the Customer, the upgrade charge of $30 will still be due, for the order to be delivered. 

 

PROCESSING OF CUSTOMERS LAUNDRY

Customers are responsible for items submitted to LaundryEZ for processing. LaundryEZ is not responsible for laundered items that may be labeled DRY CLEAN ONLY.

Customers understand that LaundryEZ does not guarantee the removal of stains or odors.

​Orders that contain a large amount of socks will be matched to the best of the LaundryEZ staff's ability, however socks may return unmatched.

LaundryEZ is not responsible for skin irritations as the result of the laundry products selected by the customer to process the laundry order.  

LaundryEZ is not responsible for items that are wrinkled after the processing of their laundry. LaundryEZ does not press clothing, nor offer pressing services.

 

LOST / MISSING / DAMAGED ITEMS.

LaundryEZ does not inventory or itemize the contents of a customer's orders. LaundryEZ has no way to guarantee that an item or items were included in the Customers order. Customer agrees that any inventory that the customer may take of the contents of their order will not be accepted by LaundryEZ, as LaundryEZ will not verify the customers inventory list. LaundryEZ is not responsible for items that are not returned to the customer.

 

Customers should NOT send in items of personal value, items that can not be replaced or have a high monetary value. 

LaundryEZ may utilize the stored video footage of our laundry facility to investigate any claims of lost or damaged items, for employee training and coaching purposes. Customer agrees that any footage that LaundryEZ may possess will not be made available to the Customer for security and privacy reasons.

Items that  are  damaged must be reported to LaundryEZ within 5 days of the order being returned.  In the event that LaundryEZ assumes responsibility for any damaged items, the customer agrees that the reimbursement will be no more than 30% of the provable and current retail price. LaundryEZ reserves the right to exchange credit for service in lieu of a direct cash reimbursement.

 

Customers understand that items ruined during the wash / dry process  due to condition, age or quality are not the responsibility of LaundryEZ. 

 

LaundryEZ attempts to check all orders for items not related to the laundry order. (pens, watches, jewelry, keys, etc.). LaundryEZ is not responsible for the return of any items left in the order. In the event an item in the order causes damage to the customer's laundry order, LaundryEZ is not responsible. 

LaundryEZ does not guarantee that items will not shrink or fade. 

 

PRICING / PAYMENT

In the event that the Customer sends in more bags than claimed at the time of order, the customer will be sent a click to pay invoice via SMS and email. Customers must satisfy this invoice, prior to the delivery of their order. 

Additional invoices  must be PAID no less than FOUR (4) hours prior to the scheduled delivery time. In the event the customer does not satisfy the order invoice in time, they are responsible to contact LaundryEZ to schedule delivery, after the invoice is satisfied. 

Only valid coupon / promo codes will be honored. Coupon codes are deemed invalid at the discretion of LaundryEZ without notice. 

Unpaid orders will be discarded at the discretion of LaundryEZ. 

CUSTOMER COMMUNICATION

Customers agree that LaundryEZ may communicate with them via phone call, text message, email and US Mail. The customer may opt-out of any marketing communication at any time. 

​It is the customer's responsibility to provide LaundryEZ accurate contact information. LaundryEZ is not responsible for breakdowns in communication if the customer does not provide accurate contact information. 

LaundryEZ will send the customer alert texts throughout the process of their order. These texts include a confirmation text, invoice ready to view text, order pick up and delivery status texts. In the event the customer elects to opt out of these texts, the customer will not receive these updates.








 

HOLD HARMLESS AGREEMENT 

 

This HOLD HARMLESS AGREEMENT (the "Agreement") is made as of 01/01/2019 (the "Effective Date") by and between LaundryEZ (the "Indemnitee"), and CUSTOMER (the "Indemnifier"), loc The Indemnitee and Indemnifier may be referred to individually as the "Party", or collectively, the "Parties". RECITALS WHEREAS, the Indemnifier desires to hold harmless and indemnify the Indemnitee from all liabilities, losses, claims, judgments, suits, fines, penalties, demands or expenses that may result from the indemnitee's participation in the activity defined in section 1.07; and WHEREAS, Indemnitee desires indemnity against all liabilities, losses, claims, judgments, suits, fines, penalties, demands or expenses that may result from the Indemnitee's participation in the activity defined in section 1.07. NOW, THEREFORE, in consideration of the premises and the mutual covenants and agreements set forth herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties hereby agree as follows: SECTION 1: DEFINITIONS AND INTERPRETATIONS 1.01 Words in the singular shall include the plural and vice versa. 1.02 A reference to one gender shall include a reference to the other genders. 1.03 A reference to writing or written includes e-mail. 1.04 Any obligation in this Agreement on a Party not to do something includes an obligation not to agree or allow that thing to be done. 1.05 Any phrase introduced by the terms "including", "include", "in particular "or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. 1.06 References to sections or clauses are to the sections or clauses of this Agreement. 1.07. "Activity" shall mean: . SECTION 2: INDEMNIFICATION 2.01 Indemnification. To the fullest extent permitted by applicable law, the Indemnifier will hold harmless and indemnify the Indemnitee against any and all claims and actions arising out of Indemnitee's participation in the Activity, including, without limitation, expenses, judgments, fines, settlements and other amounts actually and reasonably incurred in connection with any liability, suit, action, loss, or damage arising or resulting from the Indemnitee's participation in the Activity, subject to the limits on indemnification described in section 2.02. 2.02 Exceptions. Indemnifier shall not hold harmless and indemnify Indemnitee under the following circumstances: (1) against a claim caused by the negligence or fault of the Indemnitee, its agent or employee, or any third party under the control or supervision of the Indemnitee, other than the Indemnifier or its agents, employees or contractors. (2) in a civil action, where the Indemnitee did not act in good faith and in a reasonable manner; and (3) where the actions or conduct of the Indemnitee constituted willful misconduct or the Indemnitee was knowingly fraudulent or deliberately dishonest. 2.03 Settlement and Consent. The Indemnitee will not settle any claim or action without first obtaining the written consent of the Indemnifier. The Indemnifier will not be liable for any amounts paid in settlement of any claim or action where written consent was not obtained. 2.04 Cooperation. Both Parties agree to cooperate in good faith and provide any and all information necessary for the defense of any claim or action. SECTION 3: MISCELLANEOUS 3.01 Representation on Authority of Parties/Signatories. Each Party signing this Agreement represents and warrants that they are duly authorized and have legal capacity to execute and deliver this Agreement. Each Party represents and warrants to the other that the execution and delivery of the Agreement and the performance of such Party's obligations hereunder have been duly authorized, and that this Agreement is a valid and legal agreement binding on such Party and enforceable in accordance with its terms. 3.02 Amendment. This Agreement may only be changed or supplemented by a written amendment, signed by authorized representatives of each Party. 3.03 Waiver. The waiver of any breach or violation of any term or condition hereof shall not affect the validity or enforceability of any other term or condition, nor shall it be deemed a waiver of any subsequent breach or violation of the same term or condition. No waiver of any right or remedy under this Agreement shall be effective unless made in writing and executed by the Party so to be charged. The rights and remedies of the Parties to this Agreement are cumulative and not alternative. 3.04 Entire Agreement. This Agreement constitutes the entire Agreement between the Parties, replacing all other written and/or previous agreements. 3.05 Severability. The Parties acknowledge that this Agreement is reasonable, valid and enforceable. However, if any term, covenant, condition or provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, it is the Parties' intent that such provision be changed in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result. 3.06 Governing Laws. The validity, construction and performance of this Agreement shall be governed and construed in accordance with the laws of Arizona, without giving effect to any form of conflict of law provisions thereof. The Federal and State courts located in Arizona shall have sole and exclusive jurisdiction over any disputes arising under the terms of this Agreement. 3.07 Effect of Title and Headings. The title of the Agreement and the headings of its Sections are included for convenience and shall not affect the meaning of the Agreement or the Section. 3.08 Attorney's Fees. If any legal proceeding is brought for the enforcement of this Agreement, or because of an alleged breach, default or misrepresentation in connection with any provision of this Agreement or other dispute concerning this Agreement, the successful or prevailing party shall be entitled to recover reasonable attorney's fees incurred in connection with such legal proceeding. The term "prevailing party" shall mean the party that is entitled to recover its costs in the proceeding under applicable law, or the party designated as such by the court. 3.09 Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the Parties, their respective successors and assigns. 3.10 Interpretation. The terms of this Agreement shall be construed in accordance with the meaning of the language used and shall not be construed for or against either Party by reason of the authorship of this Agreement or any other rule of construction which might otherwise apply. 3.11 Counterparts. This Agreement may be executed in counterparts. Facsimile signatures are binding and are considered to be original signatures. THE UNDERSIGNED HAVE READ, UNDERSTAND and ACCEPT THIS AGREEMENT, and by ordering services, all Parties agree to all of the aforementioned terms, conditions and policies.

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